Privacy Policy
West Kensington Movers Privacy Policy
This Privacy Policy explains how West Kensington Movers collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It is intended to comply with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This policy applies whenever you use our moving, packing, storage, or related services, or when you interact with us as a potential or past customer.
Who We Are and Scope of This Policy
West Kensington Movers is a removals and related services provider operating in the West Kensington area and surrounding locations. We are the controller of the personal data that we collect and process in connection with our services. This Privacy Policy applies to all West Kensington Movers customers and prospective customers within our service area, regardless of how you contact us or engage our services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your full name, home and delivery addresses, billing address, and other contact information you choose to provide, such as your preferred communication method. Service and booking information, such as details of the property you are moving from or to, access information for those properties, inventory details of your belongings where relevant for quotations, preferred moving dates, and any special instructions you provide. Transaction and payment information, such as information relating to payments you make to us and records of invoices and receipts. Communication records, such as details of enquiries, quotes, complaints, feedback, and other communications you have with us by telephone, online contact forms, or in writing. Technical and usage data, where applicable, such as information about how you use our website and digital services, including basic device and browser information and access logs. This does not normally include information that directly identifies you, unless combined with other data.
How We Collect Your Personal Data
We may collect personal data directly from you when you request a quotation, make a booking, ask a question, provide feedback, or communicate with us in any way. We may also collect information automatically through our website, for example via server logs or similar technologies, where this is necessary for the operation and security of our online services. In some cases we may receive personal data about you from third parties, such as comparison platforms or referral partners that you have chosen to use to find a removals service.
Lawful Bases for Processing Your Data
We only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the context, we may rely on the following bases:
Performance of a contract. We process personal data as necessary to provide our services to you, including providing quotations, confirming bookings, delivering moving services, and handling payments and customer support. Legal obligation. We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules, or responding to lawful requests from authorities. Legitimate interests. We may process personal data where it is in our legitimate interests and those interests are not overridden by your rights. For example, to manage and improve our services, maintain records of past services, prevent fraud and misuse, secure our systems and property, and handle customer queries and complaints. Consent. In limited circumstances, we may rely on your consent, such as where we choose to send certain marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, bookings, and moving services tailored to your needs. To plan and carry out moves safely and efficiently, including assessing access, volume of items, and any special requirements. To communicate with you about your enquiry or booking, including confirming dates, changes, and service details. To process payments and manage invoicing, accounts, and financial records. To respond to feedback, queries, and complaints, and to provide customer support. To improve our services, operations, and customer experience, including internal training and quality control. To meet our legal and regulatory obligations, including record keeping and responding to legal requests. To protect the security of our staff, customers, vehicles, and property, and to prevent and detect fraud or other unlawful acts.
Data Retention and Storage
We retain your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal and regulatory obligations.
In general, we keep booking and service records, including associated personal data, for a period that aligns with applicable limitation periods for legal claims and financial record keeping obligations. We may retain basic information such as your name, contact details, and service history for a longer period where this is necessary for our legitimate interests, for example to respond to queries about past work, maintain accurate business records, or defend potential legal claims. When personal data is no longer required for these purposes, we will delete it or anonymise it so that it can no longer be associated with you.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include providers of cloud storage, customer management tools, payment processing services, and IT support services. These parties are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.
In limited circumstances we may also share your data with other third parties acting as independent controllers, for example with professional advisers such as accountants or legal advisers, with insurers in connection with any claims, or with public authorities where required by law or in the context of legal proceedings. We do not sell your personal data.
International Data Transfers
Where we use service providers or systems located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on other recognised transfer mechanisms under the UK GDPR, to protect your personal data to a standard essentially equivalent to that in the United Kingdom.
How We Protect Your Personal Data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our data handling practices. While no system can be completely secure, we work to ensure that our safeguards remain appropriate to the risks associated with the types of personal data we handle.
Your Data Protection Rights
Under the UK GDPR, you have several rights in relation to your personal data. These include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data together with certain information about how it is used. The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete. The right to erasure. In certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing. The right to restrict processing. You can ask us to restrict the processing of your data in certain situations, for example while we are assessing a request to rectify or erase your data. The right to object. You can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or the processing is required for legal reasons. The right to data portability. In certain circumstances you can request that we provide your personal data in a structured, commonly used, machine readable format and, where technically feasible, transmit it directly to another controller.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns.
Children's Data
Our services are directed at adults and are not intended for use by children. We do not knowingly collect personal data relating to children. If you believe that we have inadvertently collected personal data about a child, you should contact us so that we can delete this information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will take effect from the date of publication. We encourage you to review this policy periodically so that you remain informed about how we process your personal data.
