Terms and Conditions

West Kensington Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which West Kensington Movers provides domestic and commercial moving, packing, storage handling and related services within the United Kingdom. By making a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

Customer means the person, firm or company who requests and purchases the services from West Kensington Movers.

Company, we, us or our means West Kensington Movers.

Services means any removal, relocation, packing, unpacking, loading, unloading, transportation, storage handling or related services provided by the Company.

Goods means the items, belongings or property that are the subject of the Services.

Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides moving and removal services for residential and commercial customers, including local moves, longer distance moves within the United Kingdom, packing and unpacking assistance, loading and unloading, and the handling of Goods to or from storage facilities supplied by the Customer or by a third party.

Services are provided subject to availability of vehicles, equipment and staff on the agreed date and time. The Company does not guarantee exact start or arrival times but will make reasonable efforts to adhere to agreed schedules, taking into account traffic, access, and other operational conditions.

3. Quotations

Any quotation is based on the information provided by the Customer, including but not limited to the property addresses, access conditions, volume of Goods, special items, and any time constraints. Quotations are normally provided as either a fixed price or an hourly rate estimate with minimum charges specified.

Quotations are valid for a limited period from the date of issue. If the Customer books the Services after the validity period has expired, the Company reserves the right to revise or withdraw the quotation.

Quotations do not include customs duties, parking fees, congestion charges, tolls, ferry charges, storage costs, or charges imposed by third parties, unless these are expressly stated in writing.

The Company reserves the right to amend the price where the information supplied by the Customer was inaccurate or incomplete, or where circumstances change beyond the Companys control, such as restricted access, additional Goods, delayed keys, or waiting time.

4. Booking Process

A booking is made when the Customer confirms acceptance of the quotation or hourly rates provided by the Company, and the Company issues a booking confirmation. Confirmation may be provided in writing or by other recorded means as agreed.

The Customer is responsible for ensuring that the details in the booking confirmation are accurate, including addresses, dates, times, and any special instructions. Any errors or omissions must be notified to the Company as soon as possible.

The Company may request a deposit or prepayment to secure the booking. Until such deposit or prepayment is received, the Company is under no obligation to hold or guarantee the booking date or time.

The Customer must ensure that appropriate parking and access permissions are arranged in advance. Where permits or specific arrangements are required, the Customer must obtain these unless otherwise agreed in writing.

5. Customer Responsibilities

The Customer agrees to:

Provide accurate and complete information regarding the Goods, addresses, access conditions, and any restrictions on vehicle size, loading hours, or building regulations.

Ensure that Goods are properly packed and ready for transport if packing is not included in the Services.

Be present or represented at the collection and delivery locations to direct the placement of Goods and to confirm completion of the Services.

Securely disconnect and prepare appliances, such as washing machines and cookers, and defrost refrigerators and freezers in good time before the move.

Arrange adequate insurance for the Goods if the Customer requires cover beyond the Companys standard liability limits.

6. Payment Terms

Unless otherwise agreed in writing, payment is due on or before the day the Services are carried out. The Company may require payment in advance, particularly for larger moves, long distance moves, or where third party costs are involved.

Payment must be made by an accepted method as indicated by the Company at the time of booking. The Company may refuse to commence or continue Services where payment has not been received in accordance with the agreed terms.

If payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts from the date payment became due until the date of actual payment, at the statutory rate applicable under UK law. The Company may also recover any reasonable costs incurred in pursuing late payments, including debt collection and legal fees.

The Customer is not entitled to withhold or set off any part of the agreed charges for any reason unless agreed in writing by the Company or required by law.

7. Changes and Cancellations

The Customer may request changes to the booking, including dates, times, or scope of work. All changes are subject to availability and may result in a revised quotation or additional charges.

If the Customer wishes to cancel the Services, the Customer must provide notice to the Company as early as possible. The following cancellation charges may apply, unless otherwise agreed in writing:

Where cancellation is made more than seven days before the booked date, no cancellation fee may be charged, although non-refundable third-party costs may still be payable.

Where cancellation is made within seven days but more than forty eight hours before the booked date, the Company may charge up to fifty percent of the estimated or fixed price.

Where cancellation is made forty eight hours or less before the booked date, or if the Customer fails to provide access on the day, the Company may charge up to one hundred percent of the estimated or fixed price.

The Company reserves the right to cancel or suspend Services where it is unable to perform them due to circumstances beyond its reasonable control, including severe weather, accidents, road closures, industrial disputes, vehicle breakdown, or health and safety concerns. In such cases, the Company will use reasonable efforts to reschedule the Services, but shall not be liable for any resulting loss.

8. Access and Parking

The Customer must ensure that adequate access and parking are available for the Companys vehicles at the collection and delivery locations. This includes arranging parking permits, visitor vouchers or temporary suspensions where necessary.

The Company is not responsible for any penalties, fines or charges arising from inadequate or illegal parking, where the Customer has directed the vehicle or failed to arrange suitable parking. The Company may add such charges to the final invoice where they are incurred in connection with the provision of the Services.

If access is restricted or unsuitable, causing delays, additional labour, shuttling of Goods, or the use of smaller vehicles, the Company reserves the right to make additional charges to cover the extra time and costs incurred.

9. Excluded and Prohibited Items

Unless specifically agreed in writing, the Company will not carry or store the following items:

Explosives, gases, firearms, ammunition, or other hazardous materials.

Flammable or corrosive substances, including fuels, paints, chemicals, and solvents.

Perishable goods that require refrigeration or special handling.

Animals, plants, or other living organisms.

Cash, jewellery, watches, precious metals, securities, or similar high value items.

Items of exceptional value, such as artwork, antiques or collections, unless the Customer has declared them in writing and the Company has agreed specific arrangements and charges.

If the Customer includes any prohibited item without the Companys consent, the Company may remove, reject or dispose of such items and shall not be liable for any loss, damage or delay. The Customer shall be responsible for any resulting costs or liabilities.

10. Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling, packing and transporting the Goods. However, the Companys liability for loss of or damage to Goods is subject to the limitations in this clause and elsewhere in these Terms and Conditions.

Except where otherwise agreed in writing, the Companys maximum liability for loss or damage to Goods, however arising, shall not exceed a specified amount per item and a specified total amount per consignment as reasonably determined by the Company. Customers should enquire about these limits at the time of booking.

The Company shall not be liable for:

Loss or damage arising from the inherent nature or defect of the Goods, including ageing, wear and tear, leakage, or fragility.

Loss or damage to Goods that were not adequately packed by the Customer where packing was not part of the Services.

Loss or damage resulting from war, terrorism, civil unrest, or similar events beyond the Companys reasonable control.

Loss or damage where Goods have been moved at the Customers request against the advice of the Company.

Loss or damage to the contents of boxes, containers or furniture where these were packed or sealed by the Customer.

Any indirect or consequential loss, such as loss of profit, loss of income, loss of contracts, or emotional distress.

Where the Companys liability is established, the Company may, at its option, repair the damaged item, replace it with an item of similar age and condition, or pay compensation up to the applicable financial limit.

11. Claims and Complaints

The Customer must notify the Company in writing of any visible loss or damage to Goods or property as soon as reasonably possible, and in any event no later than seven days after completion of the Services. For non-visible loss or damage, the Customer must notify the Company within a reasonable period after discovering the issue and provide supporting evidence.

The Customer must allow the Company a reasonable opportunity to inspect any alleged damage before repairs or disposal take place. Failure to provide such opportunity may adversely affect any claim.

The Company will investigate complaints and claims in good faith and will seek to respond within a reasonable timeframe. The Customer must cooperate with the investigation by providing photographs, inventories, and access to the Goods or property as required.

12. Property Damage

The Company will take reasonable care to avoid damage to the Customers property, including floors, walls, doors, and fixtures, while performing the Services. The Customer should inform the Company of any particularly delicate surfaces or fixtures in advance.

The Companys liability for damage to property, including driveways, access roads, internal fixtures and fittings, is subject to reasonable wear and tear and the limitations on liability contained in these Terms and Conditions. The Company is not responsible for damage resulting from the normal movement of large or heavy items where there was no reasonably practicable alternative method of access.

13. Waste Handling and Regulations

The Company is a removal and moving service and does not operate as a licensed waste carrier unless explicitly stated. The Company does not typically remove or dispose of waste, rubbish, or unwanted items unless this has been agreed in advance as part of the Services.

Where the Company agrees to remove items for disposal, it will do so in accordance with applicable waste regulations. The Customer confirms that any items presented for disposal are owned by the Customer and are free of hazardous or prohibited materials, unless specifically disclosed.

The Customer must not request the Company to dispose of items in an unlawful manner, such as fly tipping or depositing waste without authorisation. The Company reserves the right to refuse any request that would breach waste or environmental regulations.

The Customer remains responsible for compliance with any local rules relating to recycling, waste segregation, and the disposal of specific materials, including electrical equipment, batteries, and hazardous substances.

14. Insurance

The Company maintains insurance relevant to the provision of its Services, subject to the policy terms, conditions, exclusions and limits. These may include cover for public liability and employers liability.

The Customer is responsible for ensuring that the level of cover available under the Companys policies is suitable for the value of the Goods. If the Customer requires additional cover or extended protection, the Customer should arrange separate insurance at their own cost.

15. Data Protection and Privacy

The Company collects and processes personal data as necessary to provide the Services, manage bookings, process payments, and respond to enquiries. Personal data may include names, contact details, addresses, and service-related information.

The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure. Personal data will not be sold to third parties, but may be shared with service providers and partners involved in delivering the Services, or where required by law.

16. Subcontracting

The Company reserves the right to subcontract all or part of the Services to carefully selected third parties. Where subcontractors are used, the Company will remain responsible for the proper performance of the Contract, subject to the limitations of liability set out in these Terms and Conditions.

17. Termination

The Company may terminate the Contract with immediate effect by giving notice to the Customer if:

The Customer fails to pay any amount due on the due date.

The Customer commits a material breach of these Terms and Conditions and does not remedy that breach within a reasonable period after being requested to do so.

The Company reasonably believes that continuing the Services would pose a risk to health and safety, involve illegal activity, or expose the Company to unreasonable risk or liability.

Upon termination, the Customer shall pay the Company for all Services performed up to the date of termination and any associated costs properly incurred.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.

These Terms and Conditions, together with the booking confirmation and any written quotation, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, understandings or agreements.

The Customer may not assign or transfer any of their rights or obligations under the Contract without the Companys prior written consent. The Company may assign or transfer its rights and obligations to another entity as part of a business transfer or restructuring, provided that this does not materially affect the Customers rights under the Contract.

By proceeding with a booking and allowing the Company to carry out the Services, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.